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    Adobe Engineering Support during Holiday Period

    Thursday, December 19, 2013 Katherine Anderson

    It's that time of year again and in order to give our Support team a well-deserved rest, we'll be adjusting our schedule over the holiday season. Please find our team's availability during the holiday period outlined in the table below.

    On those days marked as "emergencies/incidents only", we'll have an on-call team members available in the unlikely event of a service outage or emergency issues. From December 27-31 support will be available as per usual on all channels, however we'll have a smaller team online as we expect an overall lower volume of traffic. During this timeframe Accounts support will offer only limited coverage.

    December 25 Emergencies/incidents only
    December 26 Emergencies/incidents only
    December 27 Limited coverage
    December 28 Limited coverage
    December 29 Limited coverage
    December 30 Limited coverage
    December 31 Emergencies/incidents only
    January 1 Emergencies/incidents only
    January 2 Limited coverage

    Up until December 24 and from January 3 onwards, Support will be fully operational and available via all channels. Thank you for all of your support during 2013, looking forward to an exciting 2014!




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