Terms & Conditions
We accept payment by cash, cheque, EFT and Paypal. All quotes are priced in Australian dollars (AUD) and are inclusive of 10% GST. All quotes/estimates are valid for 30 days only. All quotes/estimates are subject to change depending on the client brief, artwork supplied to us and the complexity of each individual job.
For new websites, payment is required as 50% up-front and 50% on approval of your website prior to the site going live. The final 50% payment is due within 30 days of receiving your website draft and the website will remain offline until payment is received in full. Changes above and beyond what is quoted will be charged at AUD$165 per hour inc.gst.
For other work all new clients are charged at 100% upfront for pre-quoted jobs.
As CMS Hosting, Email Hosting and Domain Names are a third-party cost the quoted price and CMS inclusions are subject to change.
In the event of orders being cancelled or suspended, we require written confirmation and payment in full for the portion of work completed and material used to date.
All correspondence for the delivery and supply of website content is to be completed electronically, prior to the commencement of the site design. All digitised imagery, logos and page text to be supplied by the client or purchased separately through Sirocco Web Design.
All care is taken to accurately quote the functionality of websites, but as Business Catalyst CMS and Treepl CMS are software programs, limitations can arise when customising the system to specific requirements. Sirocco Web Design cannot be held liable for these limitations.
Quotes/estimates or work completed, together with any attachments, as well as any new, different or additional terms, conditions or policies which we may establish from time to time, and any agreement that we are currently bound by or will be bound by in the future, constitutes the complete and exclusive agreement between you and us concerning your engagement of us on this project, and supersede and govern all prior written and verbal communications.
The client agrees to supply the website content within 1 month of signing the project agreement or we have the right to cancel the project, giving 24 hours' notice. In the event of this termination, the client agrees to payment in full for the portion of work completed and material used to date, based on our current Website Design rate of $165 per hour inc.gst.
You indemnify Sirocco Web Design against any foreseeable loss of data when updating or backing up a website.
As Treepl CMS Hosting, Adobe Business Catalyst CMS, Open SRS and TPP Domains are third-party costs the quoted price, renewal fees and software inclusions are subject to change without notice.
To cancel your Treepl CMS Hosting, Adobe Business Catalyst Hosting, Open SRS or TPP Domains we require 14 days notice in writing prior to the renewal date or payment will be required in full for the full years Hosting cost or two-year Domain Name Renewal. If payment is not received a full week prior to the hosting or domain name renewal date we have the right to disable the domain, hosting and email accounts until payment is received. Please note that there will be additional charges for re-activation of accounts. If payment is not received by the day before the renewal date the website will be deleted from the server.
Support with Email Account setup, connection issues, system status, password updates, suppression list removals and email enquiries will be invoiced at our standard hourly rate. The Open SRS Master Service Agreement for email account hosting can be viewed at https://opensrs.com/wp-content/uploads/Master_Services_Agreement.pdf.
Support with Domain Name transfers, access issues, ownership updates, connection issues, system status, password updates and domain enquiries will be invoiced at our standard hourly rate. The TPP Domains terms and conditions for domain name purchases can be viewed at https://www.tppwholesale.com.au/legals/.
Once final payment has been received, the website design ownership is transferred to you (accept for any licenced fonts or stock images that have been supplied by Sirocco and not purchased ‘separately’). Sirocco Web Design retains and reserves the rights to use any and all content developed, regardless of ownership for display and self promotional purposes. We also include a link to Sirocco Web Design in the footer of your website and email marketing.
For all new website designs, we require a design brief, signature by an approved business representative and 50% payment prior to commencing each job.
Receipt of the deposit payment or full payment for any job is proof that you accept the terms of this proposal and approval to proceed with the job.
Clients are required to provide the content for site pages via a dropbox folder which is like a shared drive that we will setup for you to copy all your content to. All site content must be supplied prior to us commencing the design. Content can include text, images (jpeg, psd, png, gif, eps), PDF documents, Microsoft Office files, embedded videos (preferably YouTube or Vimeo), acrobat forms, and any other formats supported by the CMS.
If you require extra content, graphs, custom print templates, copywriting or stock library images for your site, or the use of webfonts that are not available on Google Fonts or Adobe Typekit, these will need to be quoted on separately.
Once we have received all the content (imagery, text, logos etc) for your new website, your project will be scheduled. A draft website design will then be produced within approximately three weeks. Once you have approved the website and we receive final payment, your site can then go live and if you have paid for Online Training or a Business Startup Guide, these will be provided. Contact us if you require urgent turnaround of any jobs.
Before your website goes live we will do a quality assurance review of each webpage to ensure all information and programming systems are accurate. Then we setup your email addresses (if required), finalise the administrator details and supply you with all your username and password access information. We will also assist in the transfer of your Domain Name DNS (24-48hr activation) to point to your new website.
Additional Work, Site Updates & Training.
Unplanned components, ideas, revisions, and project scope can sometimes happen. When there is an unexpected or requested addition to design or programming that will incur a cost, we will timebill the updates.
Changes to supplied text or imagery can be done through the CMS on site handover, once training is completed.
We track all jobs through our timebilling system, invoiced on a 7 day account. We do not supply timebilling breakdowns but invoices are itemised. However, additional projects and/or modifications will be offered on a fix-price basis if preferred.
The current hourly rate is $165 per hour inc.gst for all Website & Email Maintenance, Programming, Consultations, Recommendations, Training & SEO, invoiced on a 7-day account. Face-to-face and Online Training is charged at $198 per hour inc.gst plus training preparation and travel time (travel for face-to-face training only).
Our hourly rate is subject to change without notice. We do not supply timebilling breakdowns but invoices are itemised.
Some additional projects and/or site modifications can be offered on a fix-price basis.
To ensure your website is working correctly, we provide a 30 day warranty period from the time your site goes live, where we will update your website for free if there are any template links not working, email/account passwords requiring re-activation, or form fields re-programmed if they are not collecting the correct data.
Email Account Setup.
When quoted for, we make allowance for setup of email addresses using your Domain Name through OpenSRS with 5GB Webmail access. These email addresses are chosen by you and will be @ your domain name. Once the Domain Name has been re-delegated and the site is live, we will supply you with usernames, mail server details and a password activation for you or your IT Department to setup your mail program.
Support and Help Desk.
We want you to get the most out of your new website and for it to be a fully integrated online business solution. To help you achieve this we offer an assortment of ongoing training, education, support & Helpdesk products.
As a free service, you have complete access to the CMS ‘support’ documentation that provides a comprehensive how-to-guide for accomplishing updates and changes within your site.
For ongoing support, our inhouse Helpdesk allows for direct email and phone support on the CMS platform including additional design, programming or site development. Our Helpdesk services are offered Monday through Friday within business hours and sessions are charged at our standard hourly rate. We can also organise face-to-face training for your organisation if required.
During all project developments we will let you know any details we require. We can be contacted by the following methods -